• Coverage is fine — the block is usually on the account or premise side.
• Top causes: an existing active line, an unpaid old account, a credit/registration issue, or no free port.
• Most are clearable — once we know the exact reason, the fix is usually straightforward.

• An active service already exists at the address (one fibre line per premise).
• An outstanding balance on a previous account.
• A credit / registration check (name, IC, deposit).
• The address is registered under another name.
• “Coverage” but no spare port to your unit yet.

1. Check if there’s an old/existing line to terminate first.
2. Settle any outstanding bill on a previous account.
3. Verify name, IC and address match the records.
4. Send us your details — we identify the exact block and guide the fix.

Why does coverage show available but I can't apply for Maxis Fibre?
Usually there is already an active line at the address, an outstanding previous bill, a credit/registration issue, or coverage exists but there is no free port. The account side, not the coverage side, blocks it.

There is already a line at my house, what do I do?
Only one fibre service runs per premise. The existing service usually needs to be terminated first, then a fresh installation can proceed.

Can an unpaid old account stop a new application?
Yes. An outstanding balance or a credit check can hold up a new sign-up. Settling it or verifying your details usually clears the block.

How do I fix an application that keeps getting rejected?
Send your address and details and we diagnose the exact reason, whether it is an existing line, billing, registration or a port issue, and guide the fix.

• Maxis Fibre not available? Your options
• Coverage check says address not found?