• “Address not found” usually means a new address, a format mismatch, or a GPS pin slightly off — not necessarily no coverage.
• The fix is a manual check in the Maxis system using your full address + landmark + map pin.
• Many “not found” addresses turn out to have coverage once verified by a person.

• Your home is in a new development not yet added to the database.
• The address format differs from the records (spelling, abbreviations).
• The map pin / GPS is slightly off the actual building.
• Your block or unit isn’t listed individually yet.

1. Send your full address with postcode.
2. Add a nearby landmark (school, mosque, mall) and a Google Maps pin.
3. For condos, include block, floor & unit.
4. We verify directly in the Maxis system and reply with the real status.

Why does the Maxis coverage check say my address is not found?
Usually your address is new and not in the database yet, the format differs from the records, or the map pin is slightly off. It does not necessarily mean no coverage.

Does address not found mean there is no coverage?
Not always. Many addresses show as not found but actually have coverage once checked manually. It is worth a manual verification.

My new house is not listed. What do I do?
Send the full address with postcode, a nearby landmark and a Google Maps pin. We can check the surrounding coverage and register the new address.

How do I get a manual coverage check?
Send your full address details to us and we verify directly in the Maxis system instead of relying only on the automated checker.

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