• Fibre is built cluster by cluster — a nearby point can be live while your house’s last-drop isn’t run yet.
• Sometimes it’s just a mapping error — your address pinned to the wrong distribution point.
• Registering interest for your exact house helps trigger the connection.

• The distribution point serves specific houses — yours may be on a different one.
• The last-drop cable to your house hasn’t been installed.
• Your cluster/side of the road isn’t wired yet.
• An address mapping error hides coverage you actually have.

1. Send your exact address — we re-check and fix any mapping error.
2. Register interest for your house so the last-drop/expansion is flagged.
3. Use 5G Home WiFi now if you can’t wait — no fibre drop needed.

Why do my neighbours have Maxis Fibre but my house doesn't?
Fibre is built distribution point by distribution point. Your neighbour's cluster may be wired while yours is not yet, or the last-drop cable hasn't been run to your house.

Will fibre eventually reach my house?
Usually yes, as the network extends to nearby clusters. Registering interest helps trigger the last-drop or expansion to your address.

How can I speed it up?
Send your exact address so any mapping error is fixed, register interest, and we flag your premise. More demand in a cluster speeds expansion.

What's the alternative while I wait?
Maxis 5G Home WiFi works wirelessly without a fibre drop, subject to a signal check, so you can get online now.

• Maxis Fibre not available? Your options
• Maxis Fibre port full or waiting list?