Maxis Fibre at GEM Suites (Stutong)

Sections inside GEM Suites (same page)

GEM Suites is a compact development. Checking the correct category helps us identify port capacity.

What to prepare (GEM Suites)

These details help your coverage check and installation go smoother:

• Correct unit format Ensure you use the official unit number (e.g., Level 2, Unit 5). SOHO units sometimes have confusing labelling.
• Management / access rules GEM Suites is gated and guarded. Installers must exchange passes at the guardhouse.
• Router placement plan Best WiFi = center of the unit. SOHO layouts are usually open, making coverage easy with a standard router.
• Tenant / owner permission If you’re a tenant, confirm landlord permission. Some owners prefer no drilling even for fibre entry points.

GEM Suites installation flow (condo-safe)

Follow this order to avoid delays:

• 1) Check coverage by exact address Confirm using the address checker (include floor/unit; accuracy matters).
• 2) Confirm management requirements If guard/management asks for documents, use the management guide link (left).
• 3) Installer appointment Installer routes fibre from the building point to your unit. Clear access = faster completion.
• 4) Activation & WiFi setup Once line is live, position router smartly (avoid corners; test signal in bedrooms).

SOHO / Residential Checklist

For most residents living in GEM Suites.

• Home Fibre Plan Most SOHO units qualify for standard Home Fibre plans (300Mbps/500Mbps) which are cheaper than business plans.
• Riser Access Risers are typically in the common corridor. Ensure the installer can access this area without a key or with guard assistance.

Common Areas / Management

• Facility Access Installers are not allowed to use the swimming pool or gym areas. They must stick to the service routes.

FAQ (GEM Suites)

How do I check Maxis Fibre coverage for GEM Suites?

Use the address-based checker at fibremaxis.com. Enter "GEM Suites" and your specific unit number accurately.

Does GEM Suites use fibre or VDSL?

GEM Suites is a modern development equipped with full Fibre-to-the-Home (FTTH) infrastructure, allowing speeds up to 1Gbps.

Do I need management approval for installation?

Yes, you should inform the management office or guardhouse. They require contractors to register upon entry for security.

How long does installation take?

If infrastructure is ready and riser access is clear, installation typically takes 1-2 hours.

Can tenants apply for Maxis Fibre at GEM Suites?

Tenants can apply, but it’s best to get landlord permission first to avoid disputes over drilling or contract terms.

If you’re unsure about your unit, check coverage by exact address before scheduling installation.