Knowing the stages shows where time goes — and where you can save it:
| Your address status | What it means | Typical experience |
|---|---|---|
| Fibre-ready, free port | Everything is in place | The fast lane — usually the 3–10 working-day range |
| Fibre-ready, port occupied | Area has fibre but your unit’s port is taken (often an existing Unifi line) | Becomes a switch / Transfer Request — needs the old bill |
| Not fibre-ready yet | Fibre hasn’t reached your address | Brand-new areas can be 2–4 weeks; wireless is the quick alternative now |
Most delays are fixable by chasing the right thing — not a dead end:
Send us your application details and we follow up with Maxis directly — and keep you online with 5G Home WiFi while you wait.
The MaxPert brings the fibre from the nearest point into your home, fixes the wall socket, connects and configures your WiFi router, then tests the line before leaving. Have an adult at home, pick a central, high spot for the router, and you’re online the same visit once it passes testing.
| Option | How fast to get online | Best for |
|---|---|---|
| Wait for Home Fibre | Subject to coverage + appointment | The most stable long-term speed |
| Maxis 5G Home WiFi | Plug-and-play, very quick | Homes that want online now, decent 5G signal |
| Maxis AirFibre | Plug-and-play, very quick | Shops/offices & homes with no fixed line yet |
If your new place already had Unifi, your Maxis order becomes a Transfer Request (TR). Golden rule: the address on your Maxis application must match the Unifi bill exactly — even a small difference gets it rejected and you restart. Send us the bill and we handle the switch the right way. See our full switch-from-Unifi guide.
As a general guide, around 3–10 working days where fibre is already wired to your building, and 2–4 weeks for brand-new areas still being built. It is typical timing, not a guarantee — your exact date depends on a free port and the technician schedule in your area.
Same-day cannot be promised — appointments depend on technician slots in your area. Checking your address early, having documents ready, and being reachable and flexible gives you the earliest available slot.
Common reasons are technician backlog during busy periods, building/management access not yet arranged, new-area infrastructure still being completed, or an address/application error bouncing the job back. Most are fixable by chasing the right thing.
If a fibre install can’t happen in time, Maxis 5G Home WiFi or AirFibre are plug-and-play and can get you online quickly where there is 5G coverage. Check your new address and we’ll advise the fastest option.
IC (front AND back) and a signed Registration Form. If switching from Unifi, also a copy of the latest Unifi bill. Missing the back of the IC is the most common reason an order is held.
Your order becomes a Transfer Request. The address on the Maxis application must match the existing Unifi bill exactly, or it gets rejected. Send us the bill and we handle the switch.
A MaxPert technician runs the fibre into your home, fits the socket, sets up and tests the WiFi router, and activates the line during the visit. Have an adult at home and pick a central spot for the router.
Yes — as your authorised dealer we follow up your order with Maxis and update you. Message us your order or application reference anytime for the latest status.
Related: Moving house with Maxis Fibre · Switch from Unifi · 5G Home WiFi · Price guide