Check coverage first
Do not assume the new place can use the same fibre setup. Fibre is checked by exact address, block, tower and unit.
Before you move, check whether your new address has Maxis Fibre coverage, available port, building access and complete unit details. Relocation can be smooth, but it depends on the exact new address. If fibre is not ready, Maxis 5G Home WiFi can be checked as a temporary or backup option from RM69/month.
Yes, but only if the new address is within coverage and can be activated. If the new address has no fibre coverage, port is full, or building access is not ready, relocation may be delayed. In that case, Maxis 5G Home WiFi can be checked as a temporary or backup option, starting from RM69/month where suitable signal and plan eligibility are confirmed.
Do not assume the new place can use the same fibre setup. Fibre is checked by exact address, block, tower and unit.
Maxis’ relocation FAQ and T&C mention a service relocation fee. Always confirm the latest fee before submitting the request.
On installation day, Maxis says to bring existing equipment such as modem and router to the new installation address.
These are the points customers should understand before moving. They are more important than only checking current promo.
| Item | What to know | Why it matters |
|---|---|---|
| New address coverage | Check whether the new address is within Maxis Fibre coverage before requesting relocation. | If not serviceable, normal relocation cannot proceed. |
| Relocation request | If address is within coverage, Maxis says relocation can be requested by walking in to a Maxis Store. | Relocation is a service process, not just changing address in a form. |
| Relocation fee | Maxis relocation FAQ states a service relocation fee of RM300 is applicable. The broadband page also mentions RM200 may apply for a new modem in some situations. | Customer should confirm the latest payable amount before proceeding. |
| Equipment | Bring Maxis equipment such as modem and router to the new installation address on installation day. | Missing equipment can affect setup or availability. |
| Contract | Fibre commitment period and active device contracts continue after relocation. If the new address is not serviceable, early termination fee may apply if still within contract. | Do not cancel or move blindly without checking contract status. |
| Notice period | Maxis Fibre T&C states relocation requires one month prior notice. | Plan early to reduce internet gap during move-in. |
The new location may not have Maxis Fibre coverage yet, even if nearby areas already have fibre.
Fibre is available in the area, but activation can be delayed if the required port capacity is full.
High-rise properties may need management approval, riser access or complete unit details before installation.
Missing modem, router or power adapter may slow down the new setup or require further checking.
Last-minute request can create internet gap, especially if installation slots or building access are limited.
Early termination fee or device balance may apply if the service cannot continue and the account is still under contract.
If the new house has no fibre port, port is full, management access is delayed, or you need internet immediately after moving in, Maxis 5G Home WiFi can be checked as a temporary or alternative broadband option. Fibre is still the first choice for long-term stability, but Home WiFi is useful when relocation cannot be activated on time.
Move your existing Maxis Fibre service to the new address if coverage, port and building access are ready.
Current campaign gifts, free months or bundle prices may apply only to eligible new sign-ups and selected plans.
Use when fibre is not available yet, port is full, or you need plug-and-play internet while waiting for the fixed line.
| Home WiFi option | Current price guide | Best use during moving | Important note |
|---|---|---|---|
| Home WiFi 69 | RM69/month | Light browsing, small room rental, student or temporary backup. | 150GB 5G/4G plan. Not ideal for heavy family usage. |
| Home WiFi 99 | RM79/month after RM20 monthly rebate |
Renters or small homes with 2–3 devices. | Unlimited 5G/4G with speed structure subject to current terms. Promo extended until 15 May 2026. |
| Home WiFi 139 | RM109/month after RM30 monthly rebate |
More users, heavier streaming, work and play at the new home. | Unlimited 5G/4G and uncapped speed structure subject to signal and current terms. Promo extended until 15 May 2026. |
| 5G Plus Home WiFi 159 | RM129/month after RM30 monthly rebate |
Larger homes that need router + mesh coverage while fibre is unavailable. | Router + mesh bundle. Promo extended until 31 May 2026. Mesh helps indoor WiFi coverage but cannot fix weak outdoor 5G signal. |
Do the coverage and port check before you move in. This gives time to plan relocation, installation or backup internet.
If work, school or business depends on internet, prepare hotspot or check Maxis 5G Home WiFi while fibre relocation is being sorted.
Check the exact new address first. Coverage, port availability, unit details and building access affect whether fibre can be activated smoothly.
Maxis’ relocation FAQ states that a RM300 service relocation fee is applicable. Another Maxis broadband page mentions RM200 may apply for a new modem in some situations. Confirm the latest fee with Maxis before proceeding.
Yes. Maxis says customers should bring Maxis equipment, such as modem and router, to the new installation address on installation day.
Maxis states that the fibre commitment period and active device contracts continue on the new fibre service after relocation.
You may need to request termination. Early termination fee may apply if your existing service or home devices are still under contract. You can also check alternatives such as 5G Home WiFi if signal is suitable.
Yes, if the new address has suitable 4G/5G signal. Current Home WiFi options include RM69 for light use, RM79 after rebate for Home WiFi 99, RM109 after rebate for Home WiFi 139, and RM129 after rebate for 5G Plus Home WiFi 159 with router + mesh. Check signal and current campaign eligibility before applying.
Send full address. For condos or apartments, include building name, block or tower, floor and unit number where possible.
Send the new address first. We check fibre coverage, port status, building details and whether relocation, new fibre sign-up, Home WiFi or another setup is more suitable for the new place.
🔍 Check New Address Coverage