Applying for business internet is smoother when your company documents, authorised person details and installation address are ready before submission.
This page helps business owners, admin staff and appointed PICs prepare the usual documents before taking the next step.
Business applications are different from normal personal sign-ups. The account is tied to the company, so the documents need to show who the company is and who is allowed to act for the company.
If the person submitting is not the authorised signatory or appointed PIC, extra proof may be needed.
Missing documents create back-and-forth. That means the business may wait longer before the application can move properly.
Send the checklist to your owner, admin or PIC before asking for submission help.
The exact requirement can depend on your company type and who is submitting, but this checklist covers the main items businesses should prepare first.
This is useful when the business owner is not the person handling the application. The person helping with submission should have both company proof and authorisation proof ready.
Many businesses ask an admin, manager, IT person or staff member to handle the internet application. That is fine, but the company should show that the person is allowed to act for the business.
After approval, the installation team still needs access, power points and a suitable setup area. Preparing these early helps reduce delay on installation day.
Make sure the installation area has enough power points ready before the appointment.
The owner, authorised PIC or IT person should be present to guide access and confirm setup location.
Non-standard cabling may have extra charges depending on the premises and wiring requirements.
Once the application is accepted, the next steps are about confirming the registration, arranging the appointment and completing the installation.
Company documents and site details are submitted for checking.
Registration confirmation may be sent by SMS.
The appointment call is expected within 48 hours after registration.
You may choose from available proposed time slots.
Activation is targeted within 15 working days after approval.
Once the documents are ready, most businesses either check the main Business Fibre plan, switching route, or alternative internet option.
See plan options, staff-size guidance, included benefits and consultation route.
Open Business Fibre PageFor businesses still under contract with another provider and worried about penalty charges.
Open Easy Switch PageFor business locations where fibre is unavailable, delayed or not the best first route.
See Business AirFibreSend your business type, company name, location and who will be applying. We can guide what to prepare before you proceed.